Refund Policy
Welcome to ExploringNewRealms's Refund Policy. We are committed to customer satisfaction and have outlined our policy regarding refunds below.
Cancellation Policy
Orders can be canceled within 15 minutes of placement without any charge. To cancel your order, please contact us immediately at +39 06 1234 5678. If the cancellation is made after 15 minutes, we cannot guarantee that the order will not be prepared and charged.
Refund Eligibility
At ExploringNewRealms, refunds are applicable under the following circumstances:
- If you receive an incorrect order.
- If your order is not delivered within a reasonable delivery time from the estimated time provided.
- If you receive an item that is spoiled or not up to our quality standards.
In such cases, please contact us within 2 hours of order delivery with your order details at +39 06 1234 5678.
Non-Refundable Circumstances
There are certain situations where refunds may not be granted:
- Orders that have been confirmed delivered but not physically received, where we have proof of delivery to the correct address.
- Any dissatisfaction due to personal taste preferences.
- Minor discrepancies in the product that do not affect the overall quality or enjoyment of the product.
Processing Refunds
Once your refund request is received, inspected, and approved, we will process a refund to your original method of payment. Please allow a certain number of days for the refund to reflect in your account – depending upon your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our provided contact information and send your item to: 00184, Italy, Rome, Pizzeria Via Napoli.
Gifts
If the item was marked as a gift when purchased and delivered directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Refund Policy, please contact us at +39 06 1234 5678.
Note: Our Refund Policy was last updated on March 1, 2023.